Rich11 Privacy Policy – Your data is safe with us

Welcome to rich11. This privacy policy explains what personal information is collected when you use the rich11 platform, how it is used, and the measures we take to keep your data secure. By using the rich11 website or app, you agree to this privacy policy.

Rich11 believes transparency is the foundation of trust. That is why this policy is written in clear, plain language — so you know exactly what we do and do not do with your data. Your personal information is never sold to third parties.

This policy may be updated at any time. You will be notified at your registered email address for major changes. We encourage you to check this page regularly.

Rich11 only collects information that is necessary to operate our services properly. The types of data we collect are detailed below.

• All information provided during registration is stored securely.
• National ID or passport images submitted for KYC verification are stored in encrypted storage.
• Rich11 does not store any user's full payment card number.
• Device and connection information is automatically logged during each session.

Rich11 uses collected data only for specific and legitimate purposes. Every use of your information is clearly outlined below.

• Account Management: To complete registration, login, password reset, and KYC verification.
• Financial Transactions: To accept deposits, process withdrawals, and maintain transaction records.
• Service Improvement: To troubleshoot technical issues, develop new features, and improve the user experience.
• Security: To prevent fraud, money laundering, and unauthorized access.
• Responsible Gaming: Detecting unusual betting patterns to provide timely support when needed.
• Contact: To send important updates, promotional offers, and support-related messages.
• Legal Obligations: To meet regulatory requirements and resolve legal disputes.

Rich11 may share information with trusted third parties in limited, controlled circumstances — always to ensure your service, never for commercial gain.

• Payment Processors: Approved payment gateways including bKash, Nagad, and Rocket receive your information solely to process transactions.
• KYC Service Provider: A licensed third-party provider may be used for identity verification.
• Technology Partners: Cloud hosting and cybersecurity providers operate under strict NDA agreements.
• Legal Authorities: Information may be disclosed in response to a court order or a lawful request from a regulatory authority.

Rich11 uses industry-leading security technology to protect your privacy. Every transaction and data transfer is completed through encrypted channels.

• 256-bit SSL/TLS Encryption: All data transmissions are secured.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Firewall & DDoS Protection: Advanced cybersecurity at the server level.
• Regular Security Audits: Periodic audits conducted by third-party security experts.
• Restricted Access Controls: Only authorized personnel may access data on a need-to-know basis.
• Encrypted Database: All stored data is protected through encryption.

Rich11 uses cookies on its website and app to enhance your experience. Cookies are small data files stored in your browser. Their use is fully transparent under the rich11 privacy policy.

You can manage cookies at any time through your browser settings. Note that disabling essential cookies may affect the functionality of some rich11 services.

Under the rich11 privacy policy, you hold certain important rights over your personal data. These rights are recognized in accordance with international data protection laws.

• Right to Access: You can request to see what information rich11 holds on your account.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your personal data under certain circumstances.
• Right to Object to Processing: You may object to the use of your data for specific purposes.
• Right to Data Portability: You may request a copy of your data in a machine-readable format.
• Right to Withdraw Marketing Consent: You may opt out of promotional emails or messages at any time.

Rich11 is a responsible gaming platform. Our services are strictly prohibited for anyone under 18 years of age. Our privacy policy pays special attention to protecting the data of minors.

• Age verification is mandatory at the time of registration.
• We do not knowingly collect data from individuals under 18 years of age.
• If a minor's account is detected, it is immediately closed and all associated data is deleted.
• If a parent becomes aware of a minor using their account, please report it to our support team.

Rich11 retains your data only for as long as necessary — throughout the period your account is active and for a defined period after it is closed.

Once the retention period expires, data is securely deleted or anonymized so you can no longer be identified.

If you have any questions, concerns, or complaints about this privacy policy, rich11's dedicated support team is available 7 days a week, 24 hours a day. We treat all privacy-related matters as our highest priority.

• Email: [email protected]
• Live Chat: Direct chat support on the platform
• Response time: typically within 24–48 hours