Rich11 Terms & Conditions – Essential information before using our services

By using the rich11 website or app, you automatically agree to these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using rich11.

Rich11 is an international online gaming platform serving users in Bangladesh. You must be 18 years of age or older to use our services. Access to rich11 is strictly prohibited for minors.

Rich11 reserves the right to modify these Terms & Conditions at any time. Changes take effect immediately upon publication on this page. We recommend reviewing this page regularly.

• Rich11's services are intended for entertainment purposes only.
• Each user may open only one account.
• Rich11's decisions are final and binding.
• These Terms & Conditions are available in both English and Bengali; the English version prevails in case of any discrepancy.

To register an account on rich11, you must provide accurate and complete information. Registering with false or misleading information may result in account termination and balance forfeiture.

A valid mobile number and email address are required at registration. As part of KYC (Know Your Customer) verification, you may need to submit a photo of your national ID or passport. KYC must be completed before submitting a withdrawal request.

• You must be at least 18 years old to register.
• Each mobile number and email address can only be linked to one account.
• Keeping your account password confidential is your responsibility. Sharing your password with anyone is strictly prohibited.
• If your account security is compromised, notify the support team immediately.
• Withdrawal requests will not be processed until KYC verification is completed.

Rich11 supports multiple mobile banking methods for deposits, including bKash, Nagad, and Rocket. Deposits are generally credited instantly, though in some cases it may take up to 30 minutes.

Withdrawal requests are generally processed within 15–30 minutes. However, KYC verification or security review may extend this to 24–48 hours. Withdrawals must be made to the same payment method used for the deposit.

• The minimum deposit amount is BDT 200.
• The minimum withdrawal amount is BDT 500.
• You must place at least one bet after depositing before you can make a withdrawal.
• Wagering requirements must be met before withdrawing from your bonus balance.
• For suspicious transactions, rich11 may place a hold on withdrawals until verification is complete.
• Withdrawals to third-party accounts or in someone else's name are strictly prohibited.

All bonuses and promotional offers on rich11 are subject to specific terms. Accepting a bonus means you agree to all conditions associated with that bonus.

The welcome bonus is available to new members only and can be claimed once at the time of your first deposit. The wagering requirement is typically 10–30 times the bonus amount, as clearly stated in the details of each offer.

• Multiple bonus claims from the same IP address or device are not permitted.
• Bonus balances cannot be withdrawn directly; wagering requirements must be fulfilled first.
• Bonuses are generally valid for 7–30 days from the date of issue.
• Bonus usage may be restricted on certain games or betting options.
• If bonus abuse is suspected, rich11 reserves the right to cancel the bonus and review the account.
• Cashback bonuses are awarded based on net losses only.

All game outcomes on rich11 are determined by an RNG (Random Number Generator) system, which is regularly audited by independent third-party auditors to ensure every result is fully random and fair.

Odds in Sports Betting may change up until a certain point. Once a bet is successfully accepted, the odds at the time of placement will apply, even if they change afterwards.

• If a game is interrupted due to a technical error, that round will be considered void and your stake will be refunded.
• In the event of a discrepancy between the game client and server data, the server data will be considered final.
• The dealer's decision is final in Live Casino games.
• In Sports Betting, if an event is cancelled, your stake will be refunded.
• If a technical error is suspected in any game, a decision will be made after reviewing the game logs.

Certain activities are strictly prohibited on the rich11 platform. Violations may result in account closure, balance forfeiture, and legal action where applicable.

• Creating or operating multiple accounts.
• Using structured betting patterns designed to manipulate the bonus system.
• Attempting to access another user's account.
• Attempting to make unauthorized modifications to rich11's software or systems.
• Using automated software, bots, or scripts to play games.
• Managing accounts on behalf of others or selling gambling services.
• Spreading false or defamatory information about rich11.

Rich11 believes gaming is entertainment, not addiction. We are committed to promoting responsible gaming and provide a range of protective tools to help users enjoy a safe and positive gaming experience.

If you feel that gaming is negatively affecting your daily life or financial well-being, please contact the support team immediately or use the self-exclusion option.

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Time Limit: Set a daily gaming time limit and keep yourself in check.
• Self-Exclusion: Suspend your account for 30 days, 6 months, or permanently.
• Cooling-Off Period: Take a gaming break for 24–72 hours.
• Reality Check: You will receive periodic reminders about your gaming time at regular intervals.

Rich11 reserves the right to close or suspend any account at any time, with or without cause. Such action is typically taken when a user is found to have violated these Terms & Conditions.

You may request to close your account at any time. Any withdrawable balance will be returned within 5–10 business days.

• Bonus balances will be forfeited on accounts closed due to a terms violation.
• All pending bets and withdrawals will be settled before an account is closed.
• Suspended accounts cannot be used to log in or make any transactions.
• Please contact the support team to recover your account.

Rich11 is committed to protecting your personal information. We keep all data secure using 256-bit SSL encryption. Your information is never sold to third parties.

Rich11 collects and uses your information solely for the purposes of providing services, KYC verification, processing financial transactions, and ensuring responsible gaming. For more details, please see our Privacy Policy Read.

• Your personal information is stored with the highest level of security.
• Your information is not shared with any third party unless required by law.
• You may request to have your information corrected or deleted at any time.
• Full details on our cookie policy can be found in our Privacy Policy.

Rich11 reserves the right to modify these Terms & Conditions, in part or in full, at any time. Changes take effect as soon as they are published on this page.

For significant changes, we will endeavor to notify you via your registered email or platform notification. However, it is your responsibility to review these Terms & Conditions regularly.

• Continued use of rich11 after any changes constitutes acceptance of the updated terms.
• If you do not agree to the updated terms, you may request account closure.
• If you have any questions about interpreting the terms, please reach out to our support team.